Pleasant View Gardens (PVG) has recently bolstered its customer service department with the addition of customer care expert, Windy Carnes, as its new customer relations supervisor.
With more than a decade of customer service experience, Carnes brings with her a great understanding of how to make customers happy and more successful. And she’ll be able to apply those skills as PVG’s customer relations supervisor, where her responsibilities include developing her customer relations team into a motivated unit that provides PVG’s customers with the highest level of customer satisfaction possible. She’ll also be responsible for supervising and training her new staff, ensuring accurate input of all product and pricing data and developing methods and programs to facilitate positive customer outcomes.
“Windy’s ability to manage people and complex customer situations made her the perfect choice for us, states Andy Huntington, Pleasant View’s national sales manager. “Her attention to detail and focus on her customers is something that clearly set her apart from other candidates. And we’re excited to add her to our organization.”
Carnes' focus on customer success didn’t happen overnight. In fact, she’s been at it for more than a decade, starting as the customer care supervisor at MetroCast Communications, where she earned her stripes supervising a call center of nearly 30 agents. It was there where she learned the importance of teamwork and the need to maintain consistent customer contact in order to resolve daily customer issues quickly and effectively. Most recently, Carnes worked for Unitil, a New England-based power company, as its customer care supervisor responsible for developing and managing staff in the company’s inbound call center. There, Carnes gained valuable insight that helped her motivate staff to better serve the organization’s customer base and maximize success at every level.
Carnes' earned her BS in general studies with a concentration in business from South New Hampshire University.