Thursday, April 24, 2014

Home News Dealing with prickly customers

Dealing with prickly customers

Rich Gallagher offers pointers to manage tough situations

| July 7, 2010

“Encounters with ‘prickly’ customers can be understood and managed,” said Rich Gallagher, author of “What to Say to a Porcupine.”
There are several communication techniques that can be learned and practiced by anyone in your firm. Among the most effective are reflective listening, using “staging” to deliver feedback or bad news, and using verbal cues to show respect and empathy.
Read the rest here.
 

Top news

Generation gap

As the green industry looks for its next generation of leaders, one movement aims to promote horticulture careers to the youth.

Europe plans invasives ban

EU plan would introduce unlimited list of species that cannot be introduced, transported, sold or released into environment.

Asian Citrus Psyllid arrives in San Luis Obispo County

The deadly tree pest is spreading throughout California.

AHS names 2014 award winners

The organization honored 10 horticulturists for their efforts and achievements.

New ornamental tung tree available

Anna Bella is the first ornamental tung tree that produces virtually no nuts, which are toxic.