Sunday, April 26, 2015

Home News Dealing with prickly customers

Dealing with prickly customers

Rich Gallagher offers pointers to manage tough situations

| July 7, 2010

“Encounters with ‘prickly’ customers can be understood and managed,” said Rich Gallagher, author of “What to Say to a Porcupine.”
There are several communication techniques that can be learned and practiced by anyone in your firm. Among the most effective are reflective listening, using “staging” to deliver feedback or bad news, and using verbal cues to show respect and empathy.
Read the rest here.
 

Top news

Nine states running out of water

According to the U.S. Drought Monitor, nine states have at least 20 percent of their land affected by severe to exceptional drought.

Congress pushes back on EPA's 'Waters' rule

New legislation would require EPA to withdraw its proposed rule redefining bodies of water that are subject to regulation.

Horticulture education program set for April 29 in Texas

The program will discuss low-water horticultural practices in the Panhandle.

x